Thank you for choosing products from enchantedfigurinestudio.com. As our products are intimate items, and to safeguard the health and interests of all our users, we have established the following Return and Exchange Policy:

I. Scope of Returns (Opened products are also eligible for return)

Returns due to Quality Issues: If the product you receive is damaged, defective, or exhibits obvious quality issues, you may request a return or exchange.

Returns of Unopened Products: Provided that the product remains resalable (i.e., unopened with intact packaging), you may request a return within the specified timeframe following receipt of the item.

II. Situations Where Returns Are Not Supported:

The product has been opened, used, or rendered unsalable due to personal actions;
Returns requested solely due to personal preference (e.g., “I don’t like it” or “It didn’t meet my expectations”);
Damage caused by factors other than product quality issues;
The return request is submitted after the designated return period has expired;
Valid order information or proof of purchase cannot be provided.

III. Return Process

Please contact Customer Service to submit a return request and explain the reason for the return;
Provide your order number and relevant supporting documentation (if the return is due to a quality issue, please attach photos or videos);
Once your request has been approved, please ship the item back to the address provided by Customer Service;

Upon receiving the item and verifying that it meets our return criteria, we will proceed with the refund or exchange.

IV. Refund Policy

Refunds will be issued via the original payment method used for the purchase. The actual time required for the funds to appear in your account depends on the specific payment platform;
For returns unrelated to quality issues, the buyer is responsible for covering the shipping costs;
For returns due to quality issues, we will cover the shipping costs (subject to prior confirmation).

V. Privacy and Packaging

Please package returned items securely and discreetly to prevent the product’s nature from being revealed during transit.

VI. Special Notes

Given the intimate nature of adult products, please carefully review the product details before placing an order. If you have any questions or concerns, we recommend consulting Customer Service prior to making a purchase.

Address: 390 Parker St Apt 2, Gardner, MA 01440
Phone: 3395658923
Email: sarah@enchantedfigurinestudio.com

If you wish to initiate a return or have any questions, please contact us via the “Contact Us” section so that we may provide you with prompt assistance.