To help you better understand and utilize the products and services offered by enchantedfigurinestudio.com, we have compiled the following list of Frequently Asked Questions (FAQs):

I. About Our Products

Are these products safe?
We prioritize the use of safe materials (such as silicone, TPE, etc.) and conduct quality checks to ensure that our products meet basic safety standards. Please use them with confidence.

Are these products brand new?
All products are brand new and unused; they undergo a basic inspection prior to shipment.

Do they have any odor?
Some materials may emit a faint odor upon initial use; this is a normal occurrence, and the scent will gradually dissipate after proper ventilation.

II. About Privacy

Is shipping information kept confidential?
Yes, all orders are shipped in discreet packaging. The exterior of the shipping box will not display the product name or any sensitive information.

Can others view my purchase history?
We strictly protect user privacy; your order details and personal information will not be disclosed to the public.

III. About Orders

Can I modify or cancel an order after placing it?
You may contact Customer Service to request a modification or cancellation of your order before it has been shipped. Once an order has been shipped, it cannot be altered. 7. What payment methods do you accept?

The specific payment methods available are those displayed on the checkout page.

IV. About Shipping and Logistics

How ​​long does shipping take?
Generally, orders are shipped within 1–3 business days after successful payment (actual processing times may vary depending on specific circumstances).

Can I track my shipment?
Yes, once your order has been shipped, we will provide a tracking number so you can easily monitor the progress of your package.

V. About Returns and Exchanges

Do you accept returns or exchanges?
Due to the intimate nature of our products, unopened items may be eligible for return or exchange under specific conditions. Items that have been opened or used are generally not eligible for return or exchange (except in cases involving product defects).

What should I do if there is a problem with the product?
If you receive a product with a quality defect, please contact Customer Service immediately and provide the relevant details. We will assist you in resolving the issue.

VI. About Usage

How ​​do I clean this product?
We recommend cleaning the product using warm water or a specialized cleaning agent. Please ensure the product remains clean and hygienic both before and after use.

Is it necessary to use lubricant?
For certain products, we recommend using a water-based lubricant to enhance comfort and improve the overall experience. If you have any further questions, please feel free to contact us via “Contact Us” for professional support.